Turnaround
Next business day / 48 hours
Photos, aerial stills and the standard 2D floor plan are delivered by the next business day. Video and social deliverables are delivered within 48 hours.
Clear operating standards
Your shoot, clearly planned.
Plan your appointment with the operating standards in view: delivery timing, travel, weather and property integrity. The sections below explain how these standards apply to your listing media.
Weather + aerial
Ground delivery stays on schedule.
If weather, airspace, safety or legal flight conditions prevent aerial capture, the aerial portion is rescheduled at no additional charge. Unaffected ground media is still delivered on its normal timeline.
Travel
Bexar County is included.
Standard pricing includes service within Bexar County. Work outside Bexar County is quoted and approved before the booking is confirmed.
Rescheduling
Flexible rescheduling.
No rescheduling fee applies with more than 24 hours' notice. A late-cancellation/no-access fee has not yet been finalized and will not be charged until exact terms are approved and published.
Property integrity
Accurate property presentation.
We enhance presentation without digitally changing permanent property or neighborhood conditions in a way that materially misrepresents the listing. Virtual staging, if ever offered, is treated as a separate, clearly identified workflow.
Listing strategy
We stand behind the agreed brief.
If we miss an agreed shot priority or showcase something you specifically asked us to avoid, tell us. We'll correct that portion of the deliverable or recapture it when reasonably necessary and feasible, subject to access, safety and legal flight conditions.
Delivery structure
MLS-safe and branded media stay separated.
- 01 — MLS READY
- 02 — FULL RESOLUTION
- 03 — SOCIAL / BRANDED
- 04 — VIDEO
- 05 — FLOOR PLAN / 3D